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Airport implements new elevator communication plan after traveler complaint


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Published in Travel and Leisure on by WSOC   Print publication without navigation

The Charlotte Douglas International Airport has a solution after Channel 9 reported last year on a complaint about out-of-order elevators with no clear signs pointing to the working lift.

The article from Yahoo News discusses the implementation of an innovative elevator communication plan at an airport, aimed at enhancing passenger experience and safety. This new system, introduced to address the challenges faced by travelers, especially during peak times, allows for direct communication between elevator users and airport staff. The initiative was spurred by incidents where passengers, including those with mobility issues, were stuck in elevators due to malfunctions or overcrowding. By enabling immediate assistance and reducing response times, the airport hopes to mitigate such occurrences and improve overall service quality. The plan has been well-received, with passengers appreciating the added layer of security and efficiency it brings to their travel experience.

Read the Full WSOC Article at:
[ https://www.yahoo.com/news/airport-implements-elevator-communication-plan-201813266.html ]

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