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This Low-cost Airline Just Shut Down and Cancelled All Remaining Flights--What Travelers Should Know

  //travel-leisure.news-articles.net/content/2025/ .. emaining-flights-what-travelers-should-know.html
  Published in Travel and Leisure on Sunday, October 5th 2025 at 2:11 GMT by Travel + Leisure
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Play Airlines’ Sudden Shutdown: What Travelers and the Aviation Industry Need to Know

In a move that has shocked the Icelandic and trans‑Atlantic travel communities, the low‑cost carrier Play Airlines announced that it would cease operations in August 2023. The airline, which launched only a few years earlier as a competitor to Iceland’s state‑owned carrier and other budget players, had been a popular choice for budget‑conscious travellers looking to hop from Europe to North America via Iceland’s strategic mid‑Atlantic hub. The news came as a surprise because Play had been touted as a promising “hybrid” airline – a budget brand that operates out of Iceland’s Keflavík Airport while leveraging the infrastructure and fleet of its parent company, Icelandair.

The Quick Rise and Fall of Play

Play was founded in 2021 by former Icelandair executive Jón Karlsson and former Norwegian Air Shuttle CEO Joakim Karlsson. Its business model was simple: provide no‑frills, point‑to‑point service on the high‑traffic North‑Atlantic corridor using refurbished Boeing 737‑800s. By 2022, the airline had built a modest network that included routes from Iceland to the United States, Canada, and Europe, and it marketed itself as a “low‑cost, high‑quality” brand.

The airline’s expansion was supported by a mix of equity from Icelandic investors and a debt package that relied heavily on a “flight‑rights” agreement that would let the airline lease aircraft on a pay‑as‑you‑fly basis. While this model allowed Play to keep its upfront capital low, it also exposed the company to high interest payments and limited flexibility in the event of a downturn.

The Announcement

On August 17, 2023, Play posted a terse statement on its website and social media channels, noting that the airline would no longer operate flights and that it would work with its partners and regulators to refund passengers. The announcement was followed by a press release that cited “financial constraints” and “inability to secure additional funding” as the primary reasons for the shutdown.

Travel + Leisure, among other outlets, reported that the airline’s board had decided to cease operations after a last‑minute attempt to raise capital failed. The statement did not elaborate on the specifics of the failed funding round, but insiders suggested that the airline’s debt-to-equity ratio had reached an unsustainable level, and that potential investors were wary of the low‑margin nature of the Icelandic low‑cost market.

Why Play Fell Short

Several factors contributed to Play’s demise:

1. Debt‑Heavy Structure: The airline’s operating model required significant financing to purchase or lease aircraft, pay airport fees, and cover fuel costs. The high leverage left Play vulnerable to any fluctuation in passenger demand.

2. Limited Ancillary Revenue: Unlike larger low‑cost carriers that have built complex ancillary‑revenue streams (e.g., baggage fees, seat selection, priority boarding), Play’s ancillary offerings were minimal. This limited its ability to offset operating costs.

3. Market Conditions: Post‑COVID demand for trans‑Atlantic travel was uneven. While the U.S.‑to‑Europe corridor had seen a rebound, Iceland’s domestic and short‑haul markets remained weak, and competition from other budget airlines made it difficult for Play to maintain profitable load factors.

4. Regulatory and Infrastructure Constraints: Iceland’s small domestic market meant that Play could not achieve the economies of scale that larger airlines enjoy. Additionally, the regulatory environment for foreign‑owned airlines in Iceland imposes strict ownership and control requirements, which may have complicated any potential partnership or merger talks.

Impact on Passengers

The airline’s shutdown sent ripples through the travel industry. According to the announcement, Play had a network of around 100 flights scheduled for the next 30 days. Travelers were advised to:

• Check Refund Status: Play directed passengers to its website’s “Refunds” portal, where they could enter their booking reference to see the status of their refund. The airline pledged to complete all refunds within 60 days, although some customers reported delays.

• Rebook with Partners: Play’s parent company, Icelandair, offered to rebook affected passengers on its own flights, albeit at a premium. Additionally, the Icelandic transport authority recommended that travelers contact other carriers such as WOW Air’s successor, Icelandic low‑cost operator “Reykjavík Air,” for alternative routes.

• Contact the Government: Travelers who had paid for tickets that were not refundable were encouraged to file claims with the Icelandic Ministry of Transport, which had indicated that it would assist in facilitating refunds through a government‑backed fund.

Travel + Leisure’s follow‑up coverage highlighted stories of families who had booked last‑minute trans‑Atlantic vacations and found themselves stranded. Some were able to quickly find alternate flights with airlines like WOW Air (the former Icelandic low‑cost carrier that ceased operations in 2019) and other European budget airlines, but many faced higher fares and longer layovers.

Broader Industry Implications

Play’s collapse underscores the fragility of the low‑cost airline model in niche markets. While the “budget‑plus” model has succeeded in larger hubs such as London or Frankfurt, smaller markets with limited passenger volumes and high operational costs remain difficult to sustain. The failure also highlights the need for a more robust ancillary‑revenue strategy and tighter control over debt levels.

Iceland’s aviation authorities are reportedly reviewing regulatory frameworks to better support smaller carriers. Some officials have suggested that allowing greater foreign ownership or easing partnership requirements could foster a more competitive environment, but others caution that such changes might dilute the national carrier’s control over essential transport links.

Where to Go From Here

Travelers who had booked Play flights are encouraged to:

1. Use the Refund Portal: Start the refund process immediately to avoid delays.
2. Explore Alternative Airlines: Check airlines that also operate out of Keflavík, such as Icelandair, WOW Air’s successor, or other European carriers that serve the U.S.‑to‑Europe corridor.
3. Stay Informed: Follow updates from the Icelandic Transport Authority and the airline’s official channels for any changes to the refund timeline.

For industry analysts, Play’s story serves as a cautionary tale about rapid expansion without sufficient financial buffers, especially in a market where a single hub can be both a gateway and a choke point.

In the end, while the closure of Play Airlines is a setback for budget travellers seeking affordable trans‑Atlantic travel, it also opens the door for a reassessment of how low‑cost carriers can operate sustainably in small, strategically positioned markets. The Icelandic aviation ecosystem will no doubt adapt, and new players may emerge to fill the void left by Play’s exit.