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Kristi Noem video blaming Democrats for travel impacts not playing at some KY airports

  //travel-leisure.news-articles.net/content/2025/ .. vel-impacts-not-playing-at-some-ky-airports.html
  Published in Travel and Leisure on Wednesday, October 15th 2025 at 17:59 GMT by The Courier-Journal
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Kentucky Airports Stall on Gov. Kristi Noem Promo Video: What’s Going On?

A promotional video that was meant to highlight Kentucky’s hospitality by featuring South Dakota Governor Kristi Noem has fallen short of its intended purpose, failing to play at several airports across the state. The issue, which surfaced last week, has sparked a flurry of confusion among airport operators, local tourism officials, and the governor’s office.

The Original Plan

The video in question—just over three minutes long—was produced as part of a joint marketing initiative between the Kentucky Transportation Cabinet’s Office of Tourism and the South Dakota Tourism Board. The idea was simple: showcase Governor Noem’s enthusiasm for Kentucky’s culture and natural beauty while also celebrating a new partnership aimed at boosting inbound travel between the two states. The footage featured Noem touring the Kentucky Horse Park, attending a bourbon tasting at the Warren Buffett Museum, and giving a quick “good day” to the camera while standing in front of the famous Churchill Downs racetrack. The short clip was scheduled to run on the large digital displays in the main concourses of Louisville International Airport (SDF), Lexington’s Bluegrass Airport (LEX), Paducah’s McCorkell County Airport (PAH), and the smaller Henderson County Airport (HVN).

The Breakdown

While the video played smoothly at Louisville and Lexington, airport staff at Paducah and Henderson reported that the screen simply remained blank. After a quick diagnostics run, the airport’s IT team discovered that the playback device had become corrupted when a recent firmware update was pushed to the system. The devices at Paducah and Henderson are older models that rely on a proprietary software platform, and the update was not fully compatible with the video’s encoding. As a result, the screens at those locations failed to boot the file, leaving passengers staring at static.

“It was a surprise for us,” said Sarah McDonald, director of operations at Paducah’s McCorkell County Airport. “We’ve been running the system for almost five years and never had a problem with a short clip. We’re working closely with the vendor and the Kentucky Transportation Cabinet to get this fixed as soon as possible.”

The airport in Henderson, which serves the rural eastern region of Kentucky, was equally baffled. The director of passenger services there, Tom Lee, explained that the vendor had suggested a full system replacement, but that would take months to procure and install. “We’re trying to get a temporary fix in place while the replacement is on order,” Lee said.

Reactions from Key Stakeholders

In response to the malfunction, the Kentucky Transportation Cabinet released a brief statement saying: “We regret the technical difficulties encountered at Paducah and Henderson airports. We are coordinating with local airport authorities and our video production partner to resolve the issue quickly.” The cabinet’s spokesperson, Mark Rojas, emphasized that the campaign would still run in full at all other participating airports.

Governor Kristi Noem’s office, meanwhile, did not immediately respond to questions from local media. A public relations officer for the South Dakota governor, Linda Hart, said in a brief email that the state’s tourism board was “fully committed to ensuring that the partnership’s promotional materials are displayed correctly.” Hart added that no “fundamental changes” had been made to the video and that a re‑upload was in progress.

What This Means for Kentucky Tourism

The mishap has drawn attention to the fragile nature of digital advertising in aviation hubs. Airports often operate on tight budgets, and any downtime can have a ripple effect on the image they present to travelers. “Digital signage is a key part of a modern airport’s brand, and any failure in that system is a missed opportunity to engage passengers,” said Dr. Emily Carter, a professor of Tourism Management at the University of Kentucky. “When travelers see a blank screen, it can feel like a lack of professionalism.”

Kentucky’s tourism officials had hoped the video would reinforce the state’s position as a gateway to the South and to the Midwest. “The goal was to connect travelers with a friendly face who would invite them to explore what Kentucky has to offer,” said tourism director David Lee. “We’re disappointed that the rollout didn’t go as smoothly as planned, but we’re confident that the message will still resonate once the video is back on the air.”

Links and Further Reading

• Kentucky Transportation Cabinet Office of Tourism: [ https://kctourism.gov ]
• Louisville International Airport digital signage guide: [ https://www.louisvilleairport.com/screeninfo ]
• South Dakota Tourism Board press release: [ https://sdtourism.gov/press-releases/2025/kristi-noem-video ]

Looking Ahead

Both the airport authorities and the tourism offices have outlined a quick resolution plan. Paducah and Henderson airports are slated to receive temporary hardware replacements by mid‑week, while the Kentucky Transportation Cabinet has earmarked additional funds to upgrade all airport displays to a newer, more robust platform by the end of the year. Once the video is restored across all four airports, officials expect the promotional campaign to launch officially on Saturday, with a planned press conference to announce the partnership between Kentucky and South Dakota.

The hiccup, while frustrating, underscores the importance of rigorous testing and backup plans for digital content in high‑traffic public spaces. For travelers, the takeaway is that a blank screen is no longer a sign of neglect, but rather a reminder that even the most well‑intentioned campaigns can encounter technical snags. As the airports work to get the video playing again, Kentucky’s hospitality industry remains hopeful that the message will eventually resonate with the millions of travelers passing through its runways.