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Connecticut Water Customers Face New Infrastructure Surcharge

  //travel-leisure.news-articles.net/content/2026/ .. customers-face-new-infrastructure-surcharge.html
  Published in Travel and Leisure on Tuesday, February 17th 2026 at 9:34 GMT by Hartford Courant
      Locales: Connecticut, UNITED STATES

Hartford, CT - February 17th, 2026 - Connecticut water customers are preparing for a new surcharge appearing on their bills starting in March, a move approved by the Connecticut Public Utilities Regulatory Authority (PURA). While the news may raise concerns, officials emphasize the surcharge is a crucial component of a broader initiative to modernize aging water infrastructure and guarantee the long-term quality and reliability of the state's water systems.

This isn't simply a case of increased costs; it's a proactive measure addressing a systemic challenge facing water utilities nationwide: the decay of critical infrastructure. Many of Connecticut's water pipes and treatment facilities were laid decades ago, nearing the end of their operational lifespan. Leaks, breaks, and inefficiencies are becoming increasingly common, leading to water loss, service disruptions, and potential health risks. The surcharge aims to provide dedicated funding for necessary upgrades and replacements before these issues escalate into more costly - and potentially dangerous - emergencies.

"This is about maintaining the quality and reliability of Connecticut's water systems," explained Christopher Herb, PURA spokesperson. "We understand that any increase to bills is unwelcome, but we believe this surcharge is a necessary investment to ensure access to safe, clean water for all residents."

Which Customers Will Feel the Pinch?

It's important to note that the surcharge isn't universally applied to all Connecticut water customers. The levy specifically targets customers served by water companies that have recently petitioned PURA for rate adjustments. These companies have demonstrated a clear need for financial resources to fund vital infrastructure projects. PURA thoroughly reviews these requests, assessing the legitimacy of the proposed upgrades and ensuring the surcharge is appropriately calculated and utilized.

Several factors determine whether a customer will be affected. The primary determinant is whether their water provider sought and received approval from PURA for the rate adjustment that incorporates the surcharge. Location also plays a role, as different municipalities and regional water authorities operate independently.

Beyond Patchwork: The Scope of Infrastructure Investment

The funds generated by the surcharge will be directed towards a range of essential projects. These include replacing aging and corroded pipes, upgrading treatment facilities with modern filtration technologies, and implementing smart water management systems to detect leaks and optimize water distribution.

Specifically, experts highlight the need to address the pervasive issue of lead service lines. Replacing these lines is not only a matter of public health but also a legal requirement under increasingly stringent federal regulations. The surcharge will help water companies accelerate the process of identifying and replacing lead pipes, particularly in historically underserved communities.

Furthermore, the investment isn't limited to physical infrastructure. A significant portion of the funding will be allocated to cybersecurity enhancements. Water treatment facilities are increasingly vulnerable to cyberattacks, and safeguarding these systems is paramount to protecting the public's water supply.

Understanding the Financial Impact

The surcharge amount will vary significantly based on individual water usage and the specific water company providing service. PURA has mandated transparency from water companies, requiring them to clearly outline the surcharge amount on customer bills and provide detailed explanations of how the funds are being utilized. While an exact average cost is difficult to pinpoint, PURA estimates the surcharge will add a few dollars to the monthly bill for the average household.

What Can Customers Do?

Customers with questions or concerns are strongly encouraged to contact their respective water companies directly. Water companies are equipped to provide detailed information about the surcharge, its impact on individual bills, and the specific projects being funded in their service area. PURA also maintains a dedicated website with frequently asked questions and resources for customers.

In addition to contacting their water companies, customers can also actively participate in the process by attending public hearings and submitting comments to PURA during rate adjustment proceedings. This ensures that their voices are heard and that the surcharge is implemented in a fair and responsible manner.

This infrastructure surcharge represents a long-term commitment to ensuring the sustainability and resilience of Connecticut's water systems. It's a necessary investment, though potentially burdensome, to guarantee access to safe, reliable water for generations to come.