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Detroit Metro Airport hosts therapy dogs to reduce traveler stress

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  Published in Travel and Leisure on Saturday, October 11th 2025 at 13:16 GMT by Detroit Free Press

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The Detroit Free Press reports that the Detroit Metropolitan Airport (DTW) has launched a new therapy‑dog program aimed at easing the stress of travelers. The initiative, announced in October 2025, places certified therapy dogs in designated “comfort zones” throughout the airport, where they are available for a limited time each day to provide a calming presence for passengers before and after flights.

According to the article, the program was developed after an internal survey by the airport authority revealed that a significant portion of travelers reported anxiety related to travel—particularly long layovers, security checks, and the crowdedness of the terminal. “We wanted a non‑digital solution that could reach anyone regardless of language or age,” said Airport Chief Operations Officer Maria Ortega in a statement to the press. “Dogs are a universal comfort, and the science backs their ability to lower cortisol levels and raise oxytocin.”

The therapy dogs are all certified by the American Kennel Club’s Therapy Dog program, and each is paired with a handler who is a volunteer and has undergone background checks. The first batch of five dogs—named Buddy, Luna, Max, Sadie, and Rosie—began their shift at 8 a.m. and finish by 5 p.m., with a 15‑minute break in between. They are stationed in the main concourse near the departure gates and in a quiet “soothing lounge” adjacent to the security checkpoints. Passengers can approach the dogs for a brief petting session, and the handlers are available to answer questions about dog behavior and to explain the program’s rules (e.g., no dogs in the gates or on flights, no pets from the public, no use of dog treats that could trigger allergies).

The article notes that the program is funded through a mix of airport revenue, a grant from the Michigan Department of Transportation, and contributions from local businesses such as PetSmart and PetCo. In exchange for a nominal fee, these businesses received branded signage in the comfort zones and were invited to sponsor the dogs’ maintenance, including food and veterinary care. The airport authority emphasizes that the dogs are not paid staff; rather, their cost is covered by these partners and the airport’s operational budget.

Travelers who have used the program so far report a noticeable decrease in travel-related tension. A flight‑delayed commuter, who wished to remain anonymous, told the reporter, “I was ready to lose my mind waiting for the flight. The dog’s calm presence gave me a moment to breathe and relax.” Another passenger, a senior citizen traveling for a family reunion, said, “It’s hard to explain to my grandson that I’m nervous about flying, but having a dog to pet made me feel secure.”

In addition to on‑site therapy, DTW’s new “Dog‑Friendly Travel” initiative includes a mobile app that alerts passengers when the dogs will be present in their terminal. The app also features a short video that explains dog etiquette and offers travel tips such as staying hydrated and stretching before takeoff. A local travel blogger who tested the app posted a 10‑minute video of her experience at the airport, highlighting how the app’s push notification guided her to the dog station just as her flight was about to board.

The article cites similar programs at other major airports, such as the Chicago O’Hare Airport’s “Calm Corner” and Los Angeles International Airport’s “Paws for Peace” program. In each case, the airports have seen a measurable drop in passenger complaints related to anxiety. A study from the Journal of Applied Psychology, referenced in the article, found that exposure to therapy dogs in public spaces can reduce heart rate and improve mood in 75% of participants.

Looking ahead, DTW plans to expand the program in 2026 to include a “therapy‑dog lounge” in the arrivals area, complete with comfortable seating, water fountains, and calming music. The airport authority is also in talks with airlines to allow therapy dogs in a limited capacity on select flights, similar to the programs at San Francisco International Airport. According to the article, such a rollout would require additional funding and regulatory approval, but could provide a new revenue stream through sponsorships and ticket surcharges.

In conclusion, the Detroit Metropolitan Airport’s therapy‑dog initiative represents a growing trend of airports adopting animal‑assisted comfort strategies to address traveler stress. The program’s initial reception has been positive, with travelers praising the calm environment and airport officials noting a potential boost to customer satisfaction. As the program expands, DTW aims to establish itself as a leader in humane, stress‑reducing airport experiences, potentially setting a precedent for airports nationwide.