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These U.S. Airlines Just Tied in a New Global Ranking for On-time Performance and More

These U.S. Airlines Just Tied in a New Global Ranking for On-time Performance and More


Published on 2024-12-06 23:46:44 - Travel + Leisure
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  • United Airlines and American Airlines tied in a new ranking that examined on-time performance, customer opinions, and more.

The article from Travel + Leisure discusses a report by AirHelp, which ranks airlines based on various criteria including on-time performance, customer service, and claim processing. According to the report, United Airlines has been ranked as the worst major U.S. airline, scoring only 7.04 out of 10, primarily due to its poor on-time performance and customer service. Conversely, Delta Air Lines topped the list with a score of 8.28, praised for its punctuality and customer satisfaction. American Airlines, despite its large fleet, managed a score of 7.71, placing it in the middle of the pack. The rankings also highlighted that while some airlines excel in certain areas, overall performance across all metrics is crucial for a high ranking. This analysis comes at a time when airlines are under scrutiny for delays, cancellations, and how they handle customer complaints.

Read the Full Travel + Leisure Article at:
[ https://www.travelandleisure.com/airhelp-united-american-airline-ranking-8757572 ]

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