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Southwest makes customers unhappy with another policy change

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The airline scraps signature perks including seat assignments, checked bags and now add flight credit expirations.
Southwest Airlines has recently announced an unfortunate policy change that has stirred dissatisfaction among its customers. The airline, known for its customer-friendly policies, has decided to implement a new fee for checked baggage, marking a shift from its previous policy of offering free checked bags. This change, effective from June 1, 2025, will see passengers charged $30 for the first checked bag and $50 for the second. The decision comes as Southwest aims to offset rising operational costs and align more closely with industry standards. However, this move has been met with significant backlash from loyal customers who valued the airline's unique approach to baggage fees.

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[ https://www.deseret.com/lifestyle/2025/04/16/southwest-makes-another-unfortunate-policy-change/ ]