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KLM CEO runs the Netherlands' top airline

In an article published on April 18, 2025, by Fortune, Delta's CEO, Ed Bastian, texted KLM's CEO, Marjan Rintel, to commend the exceptional quality of KLM's premium service. Bastian's message highlighted his positive experience with KLM's World Business Class, noting the outstanding service, comfort, and overall travel experience. This gesture underscores the importance of peer recognition in the competitive airline industry and reflects well on KLM's efforts to enhance its premium offerings. The article also discusses the broader implications of such feedback for customer satisfaction and brand reputation in the aviation sector.

Read the Full Fortune Article at:
[ https://fortune.com/2025/04/18/deltas-ceo-texted-this-dutch-airline-chief-to-compliment-the-quality-of-her-premium-service/ ]