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American Airlines CFO says some travelers are avoiding Newark airport

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American Airlines CFO says some travelers have avoided Newark in favor of other area airports, but cautioned the impact was modest.
Travelers are increasingly avoiding Newark Liberty International Airport due to persistent delays, overcrowding, and poor customer service experiences, as reported by CNBC on May 22, 2025. Data indicates a significant drop in passenger traffic at Newark compared to other major U.S. airports, with many opting for alternative airports like JFK and LaGuardia despite the longer travel times. The situation has been exacerbated by ongoing construction projects and staffing shortages, leading to longer wait times at security checkpoints and baggage claim areas. Airlines operating out of Newark have also faced criticism for their handling of delays and cancellations, further deterring travelers from choosing this airport for their journeys.

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